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Enjoy free shipping with purchase over $600.00

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  • FAQs

    Be in the know about Marena.

FAQs

Be in the know about Marena.

Shipping + Returns

What is your return policy?
Products may be returned in original, unopened packaging within 7 days of the purchase date.

 

When will my order ship?
Please allow for 5 business days for processing at our distribution centre before your order is shipped. 

Marena Garments

Why do I need to measure myself prior to ordering a garment?
Our garments are designed to provide a defined contour to the body, while regular clothing allows for slight variation. For this reason, it’s important to carefully measure yourself and follow our size charts prior to placing an order.

 

How do I launder my compression garment?
To preserve the special qualities of your garment and its proprietary fabric, you can find recommended laundering instructions, here.

Order Placement + Customer Care

How do I apply a promotional code?
At checkout, you'll find the "Apply A Coupon Code" entry field used to apply your promotional code. Only one code can be applied per order. Once a code has been applied, the order tally will update to reflect the discount. To remove a discount code, click the "Remove" on the right of the "Applied Promotions" box.

 

I've already placed my order. Can I make changes or cancel?
Changes or cancel cannot be made once you have submitted your order. 

  • Quality + Safety

Quality + Safety

Quality Policy

At Marena, our goal is to deliver the highest quality product, on time, with excellent customer service and maintain and continually improve the effectiveness of the quality management system.

ISO Certifications

ISO 13485

ISO Certifications

ISO 9001

  • Shipping + Returns

Shipping + Returns

Local and Macau Shipping

All orders are fulfilled and shipped Monday to Friday by S.F. Express. It may take up to an additional 5 working days to be dispatched.

International Shipping

Orders placed on our website can only be delivered to destinations inside Hong Kong and Macau.

Returns + Exchanges

Merchandise ordered in error may be returned in original unopened packaging. Items must be returned within 7 days of the purchase date.

How to Return?

We recommend selecting a shipping method with tracking and retaining your tracking number until return is confirmed to be received at Marena. The shipping costs will be born by the customer.

 

For additional questions or assistance, please contact Customer Care via Email or WhatsApp.

 

＊Wow Wide Limited reserves the right to change this policy at any time.